Terms and conditions

These terms and conditions ("Terms") govern your use of the Fluffy Wins online casino website (the "Website" or "Site"). By accessing, registering for an account, depositing funds, playing games, or claiming bonuses on the Site, you acknowledge that you have read, understood, and agree to be bound by these Terms.

Account Registration

1. Eligibility: To register an account with Fluffy Wins, you must be at least 18 years old (or the minimum age required in your jurisdiction) and be capable of forming a binding contract.
2. KYC and Verification Requirements: You may be required to provide identification and proof of address documents to verify your identity. Failure to comply with these requirements may result in account suspension or closure.
3. Responsibility for Account Security: You are responsible for maintaining the confidentiality and security of your account login credentials.

Deposits and Withdrawals

1. Accepted Payment Methods: We accept deposits via Visa Debit, Mastercard Debit, Maestro, Paysafecard, PayPal, and Pay by Mobile.
2. Minimum and Maximum Limits: The minimum deposit is £10, while the maximum limit may vary depending on your payment method.
3. Processing Times and Fees: Deposits are processed instantly, while withdrawals take 72 hours to process, plus an additional 1-5 working days for payment processing. A £2.50 withdrawal fee applies.
4. Anti-Money Laundering Policy: We are committed to preventing money laundering and comply with applicable anti-money laundering regulations.

Bonuses and Promotions

1. How Bonuses Are Credited: Bonuses are credited automatically upon meeting the relevant conditions, as specified in our promotions.
2. Wagering Requirements: All bonuses must be wagered 65 times within 30 days of crediting to your account. Failure to meet these requirements will result in bonus expiration.
3. Expiry and Abuse Clauses: We reserve the right to revoke or modify any bonus offer if we suspect abuse, including but not limited to:
   • Using multiple accounts
   • Participating in bonus hunting schemes
   • Withdrawing winnings prior to meeting wagering requirements

Gameplay and Fairness

1. RNG Usage: We use Random Number Generators (RNGs) to ensure the integrity of our games.
2. Game Malfunctions: In the event of a game malfunction, all bets will be voided, and any winnings will be refunded.
3. Limits on Play and Responsible Gaming Tools: You may set deposit, wager, and session limits through your account settings.

Responsible Gambling

1. Self-Exclusion Options: You can self-exclude from the Site for a minimum period of 24 hours to a maximum of six months.
2. Deposit, Wager, and Session Limits: You may set deposit, wager, and session limits through your account settings.
3. Help and Support Links: We provide links to responsible gaming resources, including BeGambleAware and GamCare.

Prohibited Activities

1. Bonus Abuse: Engaging in bonus abuse, including but not limited to:
   • Using multiple accounts
   • Participating in bonus hunting schemes
   • Withdrawing winnings prior to meeting wagering requirements
2. Fraud, Collusion, or Manipulation: Engaging in any form of fraudulent activity, collusion, or manipulation will result in account suspension and/or closure.
3. Use of Bots or Automated Systems: Using bots or automated systems to play games is strictly prohibited.

Account Suspension and Closure

1. Voluntary Account Closure: You may close your account at any time by contacting our customer support team.
2. Breach of Terms: We reserve the right to suspend or close your account if you breach these Terms, including but not limited to:
   • Engaging in bonus abuse
   • Participating in fraudulent activity
   • Using multiple accounts
3. Inactivity and Dormant Accounts: We reserve the right to suspend or close dormant accounts after a period of 12 months.

Privacy and Data Protection

1. Information Collected: We collect personal data, including but not limited to:
   • Name and contact details
   • Financial information (for payment processing purposes)
   • Gaming activity data
2. Use and Storage of Personal Data: We use your personal data for the purpose of providing our services and comply with applicable data protection regulations.
3. GDPR Compliance: We are committed to complying with the General Data Protection Regulation (GDPR) and any other applicable data protection legislation.

Limitation of Liability

1. Losses: We do not accept liability for losses incurred as a result of game outcomes, system errors, or other circumstances beyond our control.
2. System Errors: In the event of a system error, we reserve the right to void bets and refund any winnings.
3. Third-Party Links: We are not responsible for the content or functionality of third-party links, including but not limited to:
   • Payment processing providers
   • Game developers

Amendments and Updates

1. Right to Modify the Terms: We reserve the right to modify these Terms at any time without prior notice.
2. Notification of Changes: You will be notified of changes through email or by posting updated Terms on our Website.

By accessing, registering for an account, depositing funds, playing games, or claiming bonuses on the Site, you acknowledge that you have read, understood, and agree to be bound by these Terms.